Information Systems - Tier I - Othello, WA

Employer: Columbia Basin Health Association

Job Description:
This is an exciting and challenging Support Services Specialist I position, which serves as a member of a cross-function high performance IT team. This position provides support for applications, connectivity and workflows commonly found on healthcare desktop computing devices. Moreover, this position requires the technical acumen to install applications and perform some Windows OS and desktop application configuration common to support service tasks. The individual must have a strong ability to learn, grow, and work as a team member.

At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.

Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity.

Responsibilities
Serve as a Support Service Technician and IT liaison to non-clinical, clinical staff and providers.
Take the personal initiative to engage team members, vendors, application and technical support specialist, and consultants to solve technical application issues.
Demonstrate an effective professional acumen to work successfully in a diverse team environment.
Take ownership to effectively engage and interact with team members to escalated end-user issues and provide first-line support to drive end user issue resolution.
At times, provide assistance to the team as cross-coverage.
At times, work non-production hours to perform duties which otherwise impact healthcare delivery.
Develop and deliver end-user basic support materials and training for existing or new applications.
Develop and discuss with end-users proper use of applications, IT policies, and procedures.
Document, update, and maintain internal IS support services workflows and policies.
Actively participate in Support Service Help Desk meetings, Sprints, Engineering Design Meetings, and Departmental Meetings.
Qualifications
Requirements

Bachelor’s degree in computer science or related field from a recognized center for higher education and 1 year of work (or internship) related experience;
OR an Associate’s degree in computer science or related field from a recognized center for higher education with 2 years of work related experience;
OR no professional degree, but 4 years of experience in information technology with progressive advancements in IT.

Contact Person:
Phone:
Email:
Location: Othello, WA
Application Method:
Base Pay: DOQ

Posted on March 22, 2021

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