IT Help Desk Engineer - Sumner, WA

Employer: Helly Hansen

Job Description:
Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world's harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics over 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with Lifa® Stay Dry Technology, and today's award winning and patented H2Flow® temperature regulating system.
Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are worn and trusted by more than 50,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations around the world.
Helly Hansen's outerwear, base layers, sportswear and footwear are sold in more than 40 countries and trusted by outdoor professionals and enthusiasts around the world. To learn more about Helly Hansen's latest collections, visit
We are looking for an IT Help Desk Engineer in Sumner.

Job Description

Support all Workplace relevant activities, including remote office locations
Support our internal staff with the day to day IT incidents:
Face 2 Face
Screen Sharing & Remote Control
Live Chat support (Instant Messaging)
Email Support
Provide Coaching & Best Practices
Track & Manage Incident Tickets through Internal Ticketing systems.
Create users accounts and configure hardware as part of on-boarding process
Support audio and video equipment in conference rooms
Manage remote access to central applications
Support smaller application upgrades of internal tools
Operate & Support Client applications at Helly Hansen
Support with MS Office and challenges
Learn and gain knowledge on Warehouse Management System
Required Skills

Service minded and eager to help and support users with solving their problems
Customer oriented and patient “Meeting users with a smile”
Capability to explain technical problems in “normal user language”
Able to work and cooperate with colleagues in a multi-cultural environment
IT mindset
Sound understanding of the MS Office & Office 365 product suite
Not afraid of working hands-on.
Have a sound understanding of IT Client technology
Familiar with Windows Active Directory
Fluent English skills
Education & Experience

2-3 years of IT Help Desk experience
Good general technical understanding
Experience with Warehouse operations and systems is a plus
We offer

An ambitious, dynamic, creative, and international environment
A culture that rewards excellence in an exciting phase of growth and new opportunities
Discounts on great gear and early access to sample sales
Competitive benefits
This position is a fulltime employment, based in Helly Hansen’s Distribution Center in Sumner, US.

Questions can be directed to

Application is only accepted in portal and not later than 18th April 2021.

Contact Person:
Location: Sumner, WA
Application Method:
Base Pay: DOQ

Posted on March 22, 2021

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