Technical Customer Support Specialist - Wenatchee, WA

Employer: Legwork

Job Description:
Founded in 2012 in Wenatchee, WA, Legwork is a business dedicated to creating innovative software solutions for the dental industry. Legwork provides a full suite of cloud-based patient engagement apps designed to enhance dental office efficiency and elevate the patient experience to foster practice growth.

Legwork's Wenatchee team is growing and adding to its team and we are looking for empathetic, caring and customer-oriented professional to join our Technical Customer Support Team. As a Technical Response Specialist, you are the first contact when customers have issues, you will play a key role with bringing happiness delivered moments to our customers.

To be successful:

Provide exceptional technical customer support and deliver happiness to the customers you touch via email, phone, and chat by combining kindness and concise, detailed responses
Motivated, self-starter and individual performer who is excited to be part of a collaborative team while contributing to the overall team productivity
Ability to troubleshoot multiple technical issues while maintaining a pleasant demeanor
Appetite for knowledge and a desire to share and teach others
Adapt quickly to changing systems and process as we are growing
Strong documentation skills to update the CRM tools
You have a voice; we’d like you to use it to assist in raising opportunities for process improvements
Job Scope:

Ownership of inbound calls and customer issues
Assist customers in completing a process or function in our software
Respond to new tickets within service level agreement
Triage, research, and understand the causes, impact, and priority of incoming issues
Troubleshoot, investigate, and document detailed bugs
Answer inbound calls and chats to support Legwork users in technical and how-to support
Document calls in customer database
Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and internal team
Job is located in Wenatchee, Washington and is in an office environment
Legwork is dedicated to the health and safety of our employees and is being responsible with maintaining COVID restrictions

Contact Person:
Phone:
Email:
Location: Wenatchee, WA
Application Method:
Base Pay: $15.00 - $17.00 Hourly

Posted on March 18, 2021

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