Customer Service Representative - Pasco, WA

Employer: Campbell & Company

Job Description:
Customer Service Representative
Location: Pasco, WA
Department: Residential Services
Type: Full Time
Min. Experience: Entry Level

WHO WE ARE :
Campbell & Company is an award winning, family oriented, and employee powered company. The most important strength of Campbell & Company is the people who work here. We have a staff of 200 employees and are pleased to have 25 employees who have been with the company for more than 10 years.

WHY WE NEED YOU:
Campbell & Company is continuously growing! To keep up with demand we need a talented individual to compliment our Residential team. Our ideal customer service representative will be highly motivated, have a strong ability to multi-task, while maintaining exceptional customer service, strong organizational and follow through abilities and superior communication skills with clients, office staff and team members.

THE BIG TASK:
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Our ideal candidate must have proficiency in the following:
- Excellent customer service skills
- Typing skills and proficient with phone systems
- Highly organized and exceptional follow-through abilities
- Strong Verbal and written communication skills
- The ability to schedule accurately and correctly
- Making outbound calls

KEY SUB TASKS
- Answer inbound calls
- Make outbound calls to existing customers
- participate in training
- maintain and update our customer database
- promote our brand
- maintain communication with dispatchers and managers

SKILLS AND EXPERIENCE:
Desired: 1 year prior customer service experience

Required:
- Highly organized
- Strong verbal and written communication skills
- Clearly understands what it means to work in a fast-paced, goal driven environment
- Strong multitasking ability
- Professional phone etiquette
- Passion for providing great customer service
- Excellent problem-solving skills
- Positive attitude

WHAT WE OFFER
- Best Salary Structures with Incentives in our area
- Medical Insurance and Health Savings Account
- Short & Long-term Disability Insurance
- Vacation
- Sick Leave
- Paid Holidays
- Company 401(k)

Thank you for your interest in our opportunity! We look forward to hearing from you!

Contact Person:
Phone:
Email:
Location: Pasco, WA
Application Method: Online: https://trustcampbell.com/careers/
Base Pay: DOQ

Posted on March 08, 2021

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