Desktop Support Technician - Chelan, WA

Employer: North Central Educational Service District

Job Description:
Desktop Support Technician - Chelan, WA
GENERAL DESCRIPTION:
This position is a rare opportunity to join an exciting team. The regihttps://www.ncesd.org/job/desktop-support-technician-2/onal Educational Service District 171 (ESD 171) is seeking a dynamic team player interested in making an impact in the lives of staff as the Desktop Support Technician at North Central ESD and other districts located in our region. The Desktop Support Tech is responsible for performing technical support duties on computing networked equipment including desktop computers, printers, laptops, mobile devices, and troubleshooting computer functional and operational problems for all users throughout the district. Perform setup and installation of new computer hardware as well as the standard software residing thereon. Configure a variety of parameters specific to the software applications installed and ensure network connectivity problems for new users as well as those exiting employment. Provide set-up and maintenance of other networked equipment such as printers and other hardware devices and troubleshooting their network communications or operational problems.

Desktop Support Technician -Feb 2021

How to Apply:
All completed packets must be submitted on-line and include:
- Updated Resume
- Cover Letter
- Two Professional Letters of Recommendation (less than a year old)
- Sexual Misconduct Form
**Incomplete applications will not be considered.


FULL JOB DESCRIPTION BELOW:
- Desktop Support Technician -
Supervisor: Network Services Managing Director Division: Technology
Location/Assignment: NCESD and districts located
in Chelan, Douglas, Grant and Okanogan Counties
Salary Range: $45,051.00 - $50,971.00 (level 1)
Salary dependent on experience and education
Conditions of work: 8 hours per day, 260 days
per year, non-exempt position

GENERAL DESCRIPTION:
This position is a rare opportunity to join an exciting team. The regional Educational Service District 171 (ESD 171) is seeking a dynamic team player interested in making an impact in the lives of staff as the Desktop Support Technician at North Central ESD and other districts located in our region. The Desktop Support Tech is responsible for performing technical support duties on computing networked equipment including desktop computers, printers, laptops, mobile devices, and troubleshooting computer functional and operational problems for all users throughout the district. Perform setup and installation of new computer hardware as well as the standard software residing thereon. Configure a variety of parameters specific to the software applications installed and ensure network connectivity problems for new users as well as those exiting employment. Provide set-up and maintenance of other networked equipment such as printers and other hardware devices and troubleshooting their network communications or operational problems.

Qualifications:
Required:
● Associate degree in computer networking or certification related field or recent equivalent experience
Preferred:
● MCDST, MCSA, or MCSE preferred or requisite skills to attain certification
● One (1) year or more recent experience and responsibility in computer operations and technology support in:
▪ Knowledge of Computer Hardware and software installation and operating systems
▪ Knowledge of Computer Networking and connectivity
▪ Citrix/WESPaC experience preferred
▪ Windows, MacOS, iOS, GoogleOS

Skills, Knowledge, and/or Experience Required:
● Excellent working knowledge of computer maintenance, software support, Ethernet cabling, mobile devices,
printers, and computer hardware installation
● Excellent Microsoft Office skills
● Experience with Cloud Computing (Office 365, Google Apps)
● Experience with imaging software (Ghost)
● Excellent troubleshooting skill
● Excellent oral and written communication skills
● Excellent interpersonal skills to serve internal customer needs
● Experience in IT related projects including new software implementation
● Experience in Project Management and ability to manage multiple tasks simultaneously
● Ability to work independently, provide direction and training to others
● Provide support and assistance to System Engineers, Network Engineers and Technicians as needed
● Responsible for documenting all hardware assigned to buildings
● Ability to work after hours/weekends as needed, provide on-call technical support, and travel to remote sites
on short notice
● Valid Washington State driver’s license required

Timeline:
Position opens: February 16, 2021
Position closes March 2, 2021
Screening & Interviews as soon as possible
Position begins as soon as possible
Note: Employment contingent upon successful clearance of a Washington State Patrol, FBI fingerprint criminal history
background check, and Sexual Misconduct background check.
NCESD is an Equal Opportunity Employer

Responsibilities:
● Respond to trouble tickets from district users in a timely and efficient manner.
● Provide Tier 1 support consisting of maintenance, repairs, and upgrading of computer hardware, peripherals,
and software; basic network troubleshooting, network cabling, and telephone systems requiring specialized
computer and electronics repair skills for the purpose of maintaining computers and computer network
equipment in a safe and functional operating condition.
● Respond to users regarding issues as quickly as possible.
● Experienced user of the Microsoft Office suite of applications.
● Analyze and determine network communication problems with networked devices and administer solutions.
● Set up and install hardware/software, and configure an environment for stable and reliable operation.
● Follow-through and ensure proper operation and function of technology and required software prior to final
destination delivery.
● Install software upgrades throughout the district as needed or directed.
● Maintain maintenance, inventory, and management of workstations/peripherals.
● Documentation of all hardware assigned.
● Participate in meetings, workshops and seminars as assigned for the purpose of conveying and/or gathering
information required to perform functions.
● Assist NetServ team as needed.
● Facilitate communication among department staff, school districts, agency staff and others through regular
meetings and dissemination of informational materials.
● Serve as a technical expert to the ESD and regional school districts in selecting and recommending hardware
and software components for networks.
● Provide planning, leadership and/or training to ESD staff and/or clients with respect to network services and
operations.
● Work closely with Instructional Technology Director with respect to interfacing school district/regional/state K20, E-rate and Network planning initiatives with instructional technology goals.
● Support a variety of hardware types, desktop and network operating systems including Microsoft, Apple, and
Linux.
Professional Growth and Responsibilities:
● Meets or exceeds performance expectations in the following areas:
● Competence
● Quality & Quantity of Work Attitude
● Flexibility, Innovation & Initiative
● Cooperation with Supervisor/Director & Peers
● Demonstrates & Supports Agency Values
● Supports and implements ESD policies, regulations, procedures and administrative directives;
demonstrates loyalty to the ESD and other administrators
● Submits records, reports and assignments promptly and efficiently
● Deals with obstacles and constraints positively
● Demonstrates ability to adjust to and use new approaches in the performance of his/her duties
● Seeks and takes advantage of opportunities for professional growth
● Maintains dress and appearance appropriate to a professional office setting
● A new employee is subject to a 180-day probationary period and must be evaluated prior to its end. If
work is found to be unsatisfactory, the employee is subject to termination
● Other duties as assigned by the Managing Director Network Services, Executive Director Technology or
Superintendent
Physical Demands:
● Frequent travel within the ESD 171 region. Some overnight travel may be required.
● Extended or flexible hours as necessary.
● Sitting for extended periods of time may be required. Lifts and carries a maximum of 40 pounds. Adequate
manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this
position.

Application Procedure:
North Central ESD is accepting applications for this position on-line only. To access our on-line application
please click the link below.

All completed packets must be submitted on-line and include:
● Updated Resume
● Cover Letter
● Two Professional Letters of Recommendation (less than a year old)
● Sexual Misconduct Form

Contact Person:
Phone:
Email:
Location: Chelan, WA
Application Method: Online: https://www.ncesd.org/job/desktop-support-technician-2/
Base Pay: $45,051 - $50,971 YR, (level 1) Salary dependent on experience and education

Posted on February 22, 2021

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