Employer: Wholesail Networks
The NOC Technician is responsible for the day-to-day monitoring of Wholesail Networks infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The NOC Technician spends a great deal of time working in a team environment with other Network staff, but also works on projects independently.
Monitor network using software and stations provided.
Troubleshoot incidents and events and escalate appropriately.
Provide technical aid to customers, while ensuring a best in class customer support experience.
Provide 24x7 support for the Wholesail Networks system.
Provide afterhours customer support.
Document fully and to Wholesail Network’s standards.
Participate in a 24x7 on call rotation.
Perform other duties as requested.
Qualifications and Desired Skills:
Telecom Network Operations Center experience preferred.
Knowledge of network protocols and networking technologies preferred.
Experience and understanding of Cisco Systems switches and routers preferred.
Basic understanding of IPv4 and IPv6 subnet address standards preferred.
Ability to provide excellent customer service.
Excellent troubleshooting and analytical skills required.
Ability to use NOC tools for issue identification and escalation.
Excellent time management skills and ability to prioritize.
Ability to communicate effectively with all levels within an organization.
Strong oral and written communication skills are required.
Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
Ambitious and goal oriented.
Strong attention to detail and problem-solving skills are required.
Ability to work as part of a team while performing as an individual.
Ability to work flexible hours including nights and weekends, as well as on-call rotation.
Ability to drive on behalf of the company in a safe and responsible manner.
Valid driver’s license with a satisfactory driving record.
Ability to sit for long periods of time in a typical office environment.
Ability to lift and carry up to 20 pounds.
Location: Yakima, WA
Base Pay: DOQ