Employer: Yakima County
Job closes February 10, 2021
There is one opening with the Yakima County Technology Services Department for a Computer Support Technician. Position is responsible for performing a variety of routine technical activities involving the recommendation, installation, configuration, maintenance and repair of personal computer equipment, software, peripherals and telephones and provides technical advice and assistance to personal computer users.
This recruitment may be used to fill future vacancies that occur within 90 days of the closing of this position. (This excludes Yakima County Sheriff's Office and Department of Corrections)
Diagnoses and fixes system hardware, software and end user problems. Consults with client, identifies and troubleshoots problem, evaluates the solution and provides recommendation on how to repair or replace equipment.
Provides technical advice and assistance to users, in person or on the phone, regarding the use of personal computers, software and peripheral equipment. Researches the question by contacting vendors or using online technical chat sites and provides training solutions to customer's problem.
Sets up, installs and configures computer systems, hand held devices, printers, scanner / copiers, components , electronic equipment and related software ordered by client. Recommends and/or takes corrective action after troubleshooting reported problems.
Receives, logs, and monitors "help desk" tickets from users reporting service problems or a need for services; Assigns priority and completes.
Establishes security to ensure protection of County assets by monitoring machines to ensure antivirus software is running and up to date, and installs if appropriate; isolating machines from the network and removing unauthorized software as discovered.
Manages users, groups and computers to ensure security of assets.
Performs other duties as assigned.
Education and Experience:
Associate’s Degree in Computer Science or two-year technical certificate in Computer Support or Telecommunications AND two years of computer related experience in troubleshooting, repair and/or installation; or an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.
Valid WA State Driver's license or ability to obtain one at time of employment; and proof of insurance, if requested.
Successful completion of a criminal background check prior to employment.
This is a Teamsters Local #760 Bargaining Unit position.
Telephone, copy machine, fax machine, voice mail, computer, tablet, iPhone, computer hand tools; software such as Microsoft Word/Excel/Access; report printer; shredder and other standard office equipment; passenger vehicle
Working Conditions/Physical Requirements:
Duties are performed in an office setting; confidentiality is a requirement. May be required to install computers in tight quarters. There is a potential risk of electrical shock. May occasionally work near moving mechanical parts. Requires: stooping, kneeling, crouching, crawling, standing, pushing, pulling, lifting, reaching, mobility, fingering, grasping, talking, hearing, seeing and repetitive motions. Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
May be required to work outside of standard business hours, subject to inclement weather and other work locations.
Knowledge of: (Upon Entry)
Computer hardware and software programs including Microsoft operating systems and applications; configurations and peripherals used including printers and modems; operating systems and applications software typically used with personal computers; hardware and software troubleshooting techniques; customer service techniques; and phone etiquette.
Skills (and abilities) in: (Upon entry)
Troubleshooting computer hardware and software problems; setting up PC hardware and peripherals; installing and configuring PC software; installing voice communication systems; time management; establishing and maintaining effective working relationships with staff at all organizational levels and with the public; and oral and written communication sufficient to exchange or convey information and to give instruction and receive work direction.
This job requires organizational skills, the flexibility to work on multiple tasks, and the ability to work independently on repairs while coordinating activities with the immediate supervisor.
“AN EQUAL OPPORTUNITY EMPLOYER”
Minorities, Females, Protected Veterans and the Disabled are encouraged to apply.
Yakima County ensures equal employment opportunities regardless of a person’s age, color, creed, sensory, mental or physical disability, genetic information, marital status, national origin, political belief, race, religion, sex, sexual orientation, and military status, or any other protected status under federal or state statute.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish the information.
Disabled applicants may request accommodation to participate in the job application and/or selection process for employment. Please contact Human Resources for further information.
Yakima County is a qualified Public Service entity for the Public Service Loan Forgiveness Program. For more information, go to http://studentaid.ed.gov/repay-loans/forgiveness-cancellation/charts/public-service or contact your federal loan servicer.
In compliance with the Immigration Reform and Control Act of 1986, Yakima County will hire only United States citizens and aliens lawfully authorized to work in the United States.
Yakima County is an E-Verify Employer.
Location: Yakima, WA
Base Pay: $22.22 per hour/40 hours per week