IT Support Technician - Richland, WA

Employer: Christensen Inc

Job Description:
The IT Support Technician maintains and supports the IT infrastructure of our organization. They are responsible for providing excellent customer service while responding to and resolving support requests from Christensen employees. When our employees need assistance with technology, the IT Support Technician is the first person they work with to help them with their issue. The IT Support Technician prioritizes issues and follows up on issues to ensure our employee’s needs are well taken care of while providing great customer service. Christensen uses many different technologies such as Sage 100, Dynamics GP, Office 365, Remote Desktop, SQL Server, and our own custom-built applications. The IT Support Technician is expected to become familiar with all of our systems so they can provide support or redirect the issue to the appropriate person or group to ensure the problem is resolved.
Significant Activities and Deliverables:

-Serve as the first point of contact for employees seeking technical support
-Review and resolve IT helpdesk requests
-Document and maintain IT inventory
-Diagnose and correct hardware and software issues
-Prioritize and escalate issues as necessary
-Record events and problems and their resolution
-Identify and suggest possible improvements to systems and procedures
-Provide support for ERP software including Sage 100, Dynamics GP
-Provide support for Office 365, Office desktop applications, Microsoft Teams phone system
-Provide support for SalesForce
-Troubleshoot PC's, printers, and network issues
-Monitor end users, PC's, anti-virus, and network
-Perform routine preventative maintenance on equipment
-Administer network security measures to prevent system interruptions or breaches

Leadership and Team Reach:

-Works independently and with a team of other IT staff
-Works somewhat autonomously with direction from the IT Manager and Systems Administrator
-Receives supports requests from other team members and follows up with quick resolution of the request



-Proven experience providing help desk support or other customer support role
-Good communication skills
-Customer oriented
-Tech savvy with a working knowledge of Microsoft Windows, Microsoft Office, databases, networking, virtualization, and remote desktop
-2 years’ experience supporting Microsoft Windows desktops and servers
-2 years’ experience supporting Microsoft Office 365 and Microsoft Office desktop applications
-Provides good customer service, communicates effectively, and reliably resolves issues while ensuring employee needs are met


Experience using help desk software to manage support requests
Experience as a SalesForce administrator

Contact Person:
Application Method:
Base Pay: $17 - $21 an hour

Posted on January 04, 2021

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