Employer: Klickitat Valley Health
The Patient Registration Clerk provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Registration Clerk interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs; and attempts to find financial solutions that mutually meet the needs of the organization and the patient. The Patient Registration Clerk assists the provider, nurse, or other staff with patient access and flow by efficiently collecting patient information, scheduling appointments, entering all patient information and clinical data, as required, in the electronic medical record (EMR).The Patient Registration Clerk demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment.
Minimum Education, Training & Experience (includes licenses or certifications):
High school diploma or GED required.
Three (3) to four (4) years of experience working in a busy office setting preferred.
-Provide excellent customer service to both internal (patients and staff) and external customers (visitors and vendors), to communicate in a positive and professional manner and work effectively with distraught or agitated individuals.
-Demonstrated knowledge of patients’ rights.
Familiarity with medical terminology, medical coding and billing.
-Ability to anticipate tasks and prioritize assignments during times of high volume.
-Requires appropriate thinking skills, decisive judgment and the ability to work with regular supervision.
-Demonstrate positive interpersonal and communication skills with colleagues, patients, families and physicians particularly during times of high stress.
-Adhere to strict rules of confidentiality
-Follow oral and written instructions precisely.
-Excellent organizational and multi-tasking skills.
-Keen attention to detail and high degree of accuracy.
-Ability to read, write, speak and understand English.
-Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as ability to effectively utilize and enter information in the electronic medical record (EMR). Plus copier and fax.
-Proficiency with basic computer programs including Microsoft Word and Excel, and good typing skills.
-Knowledge of general business office equipment including: calculator, copier, fax, scanner, and multi-line phone system.
-Working knowledge of computerized billing system, including scheduling.
-Work productively, cohesively within a team and resolve conflict in a positive manner.
-Adaptability is essential to manage the needs of a department with unpredictable volume and resources.
GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
-Answer multi-line phone system.
-Schedule and/or reschedule appointments for multiple practitioners.
-Takes accurate and timely messages, processes information to other staff as appropriate.
-Maintain current patient databank information system.
-Enters all required patient information and clinical data, as required, in the electronic medical record (EMR) system to maintain the paperless charting system of the clinic.
-Collect payments and balance the cash box at the end of the day.
-Fax records when needed.
-Performs other duties as assigned.
-CORE ACCOUNTABILITIES: (Each of these is considered an essential function)
Customer Focused: Meets or exceeds KVH’s internal and external customers’ expectations and needs. Puts patients and their families at the center of all work activities. Responds in a timely manner to requests for help/assistance and provides/delivers care and services, or information requested, and/or finds someone who can if unable to help.
Team Work: Gains and maintains teammates’ trust and support. Performs work in a way that makes it easier for others to perform theirs. Proactively identifies and resolves conflicts/differences in order to build productive, professional relationships. Accepts duties/assignments in a positive manner. Creates and maintains positive working relationships.
Problem Solving: Assumes responsibility for improving processes and systems. Engages in quality improvement efforts/programs. Identifies problems, looks for causes and proactively works for solutions. Learns from others’ and one’s own experiences to prevent problems from recurring.
Respectful of Others: Uses a professional and respectful tone of voice and language at all times. Respects confidentiality or sensitive information about patients, employees or hospital business and discusses only with those individuals having a valid need to know. Maintains a professional business-like composure at all times.
Accountable: Keeps commitments. Openly admits mistakes and takes responsibility for one’s own actions and decisions. Practices punctuality and dependability in keeping work assignments/shifts.
Excellent Communicator: Proactively offers information on organization processes and procedures. Invites questions and comments. Speaks and writes clearly. Communicates respectfully. Listens to others and is open to feedback. Understands that electronic communication is one of the key means of communication at KVH and consistently reads and responds to email and other electronic media.
Ethical: Meets high standard of conduct, honesty and integrity in all situations. Acts responsibly with sensitive
and classified information. Respects patients’ and co-workers’ rights to confidentiality. Complies with all legal and regulatory compliance standards. Protects the positive/good reputation and image of KVH through actions, words, written communications/comments with others including: employees, physicians/providers, patients, vendors, volunteers and persons in the general public.
Adaptable: Supports new initiatives and changes. Adjusts readily to shifting priorities. Learns new concepts and work methods. Remains positive, efficient, proactive and productive when faced with change.
Professionalism: Presents a positive, business-like image. Does not engage in gossip or talk/react negatively about co-workers, physicians or patients with other employees or other third parties; and does not criticize or complain within hearing distance of internal or external customers. If issues or concerns exist, then address those concerns through appropriate chain of command or human resources. Attends in-service trainings and staff meetings as required. Engages in ongoing self and professional development.
Technical Competence: Is considered a subject expert in his/her area(s) of responsibility. Can be consistently relied upon to share knowledge and provide accurate work application and consultation in specialty areas(s).
Location: Goldendale, WA
Base Pay: $13.50 - $19.25 Hourly