Call Center Representative - Yakima, WA

Employer: WSECU

Job Description:
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
How do you like to make a difference? Working in WSECU’s agile Contact Center you’ll have a chance to make a positive impact on members of your community every day. Driven by knowledge, efficiency and availability, together we embrace a “member-first” mindset to create a positive experience - providing low-effort, high-value interactions. Our service-minded and knowledgeable teammates help members feel more confident about their financial journey during each interaction.

Your day may include:

Serving as a brand ambassador for members
Being the expert and first point of contact, over the phone, for all member account topics
Being a flexible problem solver by actively guiding and educating members for a tailored solution
Providing detailed and thorough troubleshooting for our Digital self-service options
Quickly adapting to change in a fast paced, dynamic atmosphere
Developing meaningful relationships with our members while cultivating a low effort experience
Actively engaging with your team to foster a positive and innovative work environment
What you bring to the team:

One (1) year minimum high-caliber customer service experience
A curiosity and desire to learn about members and their unique needs
Excellent critical thinking and problem solving skills: Not just an order taker – an advocate!
Strong interpersonal and conflict resolution skills: Professionalism, empathy, and self-management
Disciplined time management and effective prioritization skills
Proven communication skills, essential for collaborating with different personalities
Sharing our values of giving back to the community
Bonus points if you have:

Experience working in a call center, credit union, or bank!
Sales experience
Bi-lingual, multi-lingual
Competitive pay: $16.14 - $24.21 per hour, dependent on applicable qualifications

Perks: Excellent benefits package; including retirement options and paid leave. For this position there will be 6 weeks of comprehensive on-the-job operational and soft-skills training.

Where we’re located: 1400 Lakeside Court, Yakima, WA

When you’d work: Full time, Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs.
We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1-800-562-0999 ext. 11111 with any questions.

Contact Person:
Location: Yakima, Washington
Application Method:
Base Pay: $16.14 - $24.21 per hour

Posted on January 04, 2021

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2011 W. Washington Ave Yakima, WA 98903 USA 509-453-0374