Department Computer Support Specialist 2 - Sheriff's Department - Pierce County, WA

Employer: Pierce County

Job Description:
An employee in this classification provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, web development, hardware and network setup, testing, security, inventory, and troubleshooting.
Position Summary.
-Implement and support department technology services to keep the department's computer systems maintained.
-Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms. Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
-Recommend technology solutions based on research, knowledge, and adherence to IT Division standards and documentation.
-Advise management on departmental IT needs. Act as a liaison between Information Technology and the department to communicate county-wide IT plans and direction.
-Request login account creation, modifications, and removal from central systems such as Active Directory, email, financial systems, and SUN. Assist department staff with resetting and changing their account passwords.
-Work with department management to obtain authorizations for setup.
-Set-up and issue PC's, laptops, and other hardware to department staff following IT Division standards.
Upgrade software and apply patches as required. Test software applications. Research and implement software solutions.
-Set-up project timelines/plans in conjunction with other departmental staff.
-Research and purchase computer equipment and supplies following IT Division standards.
-Organize and maintain inventory of computer equipment and supplies. Assist with disposal of surplus equipment. Track hardware/software licensing for department.
-Develop and provide user training for departmental staff.
-Run and verify daily network backup.
-Develop complex spreadsheets, queries/reports, and statistics for department management by importing data from multiple applications.
-Maintain regular, predictable and punctual attendance during regularly scheduled work hours at assigned worksite.
-Meet travel requirements of the position.
-Perform the physical requirements of the position; work within the established working conditions of the position.
-Work a flexible schedule, which may include evenings, weekends, holidays, and overtime.
-A Bachelor's degree in computer science, data processing, education, business or public administration, engineering, or related field and two or more years of information technology applications and systems experience is required. -Additional education or experience may substitute for the recruiting requirements.
-United States citizenship or lawful permanent resident and the ability to read and write the English language as required by RCW 41.14.100.
-Ability to successfully complete a Pierce County Sheriff's Department background investigation, which may include a medical physical, behavioral assessment and polygraph, is required prior to hire.
-A valid Washington State driver's license is required and must be maintained.
Supplemental Information
-Answering the supplemental questions is part of the examination process and is MANDATORY.
-Answer each question fully and clearly. Please describe in detail your past work experience and education in the following areas. List your employer(s) and dates of employment separately for each question.
-Your answers will be scored according to established criteria. Please be specific and detailed in your answers, so that enough information is provided in order to be evaluated. Incomplete information will result in a lower score or rejection of your application.
-Applicants must successfully complete the experience and training examination with a passing score of 70%.
-Applicants passing the experience and training examination will be invited to an oral board interview.
-Prior to appointment, a thorough background investigation will be conducted consisting of, but not limited to: personal history statement, personal interviews, employment check, professional and personal reference checks, job specific interviews, criminal and credit checks, neighborhood check, polygraph examination and a drug screen. Failure to pass any phase of the background investigation shall be cause for removal from the employment register.
-Veteran's preference will be granted in accordance with RCW 41.04. If you are eligible to have veteran's scoring criteria applied to your examination score, you must submit a copy of Copy 4 of your DD214 with your application.
-Candidates will be referred from the register to fill vacant positions occurring within one (1) year from the date the name is placed on the register.
-All Sheriff Department employees serve a one (1) year probationary period.

Contact Person:
Phone: 253-798-6250
Application Method:
Base Pay: $35.41 - $48.01 Hourly

Posted on December 28, 2020

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