Employer: Virginia Mason Memorial
Patient Financial Specialist-Bilingual Required
Business ServicesYakima, WA
Office/Administration SupportFull Time, Day, Mon-Fri, 8am-5pm
Posted 12/02/2020 Biweekly Hours: 80
Bilingual (Spanish/English) preferred
***Bilingual Required-Must be able to pass an ALTA test***
Establishes acceptable financial arrangements on assigned patient accounts in order to meet the patient's financial obligation to the hospital and/or outpatient clinics, and ensure reimbursement is collected.
Performs screening for all patients requesting financial assistance. Performs efficient, timely and accurate follow-up of patient account activity. Works guarantor credit balance worklists and refund guarantors when appropriate. Works low dollar payment arrangement and initiates calls to negotiate higher payment plans. Works new patient account balances where an existing payment arrangement is in place and update terms. Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance. Initiates and coordinates timely placement of accounts to collections agency.
QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Customer Service experience preferred. Experience in a hospital setting preferred. Bilingual English/Spanish skills preferred.
Virginia Mason Memorial, part of the Virginia Mason Health System, is made up of a 226-bed hospital as well as 20+ primary care and specialty care practices/services. We are a nonprofit community hospital that has served Central Washington's Yakima Valley for more than 60 years. We are seeking remarkable employees with a passion for patients and customer service to add to our growing team!
We offer a two-tier benefit plan including medical, dental, vision coverage, plus a generous 401K plan (with matching!), life insurance options, competitive compensation, an employee wellness clinic and leadership development and education.
Why do we do what we do? As the region’s leading health care provider and Yakima’s largest employer, we believe that by improving health, we can transform Yakima! Our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible. We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!
“Virginia Mason Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”
Location: Yakima, Washington
Base Pay: DOQ