Permanent IT System Administration-Entry - Connell, WA

Employer: Coyote Ridge Corrections Center - Washington State

Job Description:
Salary: $5,326.00 - $6,991.00 Monthly
Location: Franklin County – Connell, WA
Job Type: Full Time - Permanent
Department: Dept. of Corrections
Job Number: 2020-07739

The Department of Corrections is seeking a highly motivated and qualified individual to fill one full time permanent IT System Administration-Entry position at Coyote Ridge Corrections Center.

COYOTE RIDGE CORRECTIONS CENTER (CRCC) is located on a 60-acre site about 40 miles north of the Tri-Cities. CRCC is comprised of two-complexes. The Main Security Complex (MSC) is a 2,048 bed facility that houses offenders with Medium and MI3 Custody. MSC consists of 4 Hybrid units and 4 Medium units. The Minimum Security Unit (MSU) is a 480 bed facility that houses assisted living and MI2 Custody offenders. MSU consists of 2 units. This is a work/program orientated facility that offers many educational, vocational, and self-help programs and Class II and Class III Correctional Industries work programs.

Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction knowing they are creating environments in which all offenders can learn to make choices that contribute to a safer society.

Note: This recruitment may be used to fill future vacancies.

The Professional-level CFS Technician directly supports DOC's strategic goals and objectives by providing administration of IT systems, multiple diverse networks (Admin (DOC), Offender Services Networks (OSNC/OSNE/OSNL/OSNS), Health Services Network (HSN), and Security Electronics Network (SEN)) and customer service delivery across multiple divisions within DOC, and identifying, designing and implementing improvements in processes. The technician provides skills and technical knowledge to complete complex tasks, such as performing project tasks and large work efforts within major facilities and field sites between DOC staff, incarcerated individuals. Tasks include but are not limited to:
* Maintains and monitors server availability, functionality, and efficiency, by auditing, identifying, troubleshooting and resolving server errors; including but not limited to connectivity, hardware and software. Installs server fixes, updates and enhancements.
* Monitors and configures backups for disaster recovery, ensuring backups of servers are performed according to schedules. Conducts routine tests of restore operations.
* Updates, configures and troubleshoots PBX and voicemail systems for facility and satellite sites; coordinate with WaTech as needed. Administers and configures services within established telecommunications Service Design to meet business needs.
* Manages staff and incarcerated individual user system access by creating and updating accounts and user groups, assigning network rights and access to systems, applications and equipment.
* Provides peers, customers, vendors, and contractors consultation, documentation and guidance on IT systems.
* Builds and maintains infrastructure information, configuration and documentation .
* Monitors, troubleshoots and ensures availability of SEN equipment and life safety systems (cameras, door controls, perimeter alarms, radios, fire alarm system), requiring prompt response and resolution due to it being a life safety system for staff, incarcerated individuals and the public at large.
* Maintains, modifies and audits network equipment by ensuring appropriate Virtual Local Area Network (VLAN), port security and port availability.
* Troubleshoots, diagnoses and repairs network connectivity problems.
* Installs and replaces network equipment.
* Integrates new systems and technology into existing network architecture.
* Ensures integrity of existing infrastructure for connectivity to provide data and phone services to customers by testing and diagnosing data and phone infrastructure issues.
* Coordinating the provision of network switches including installation, setup, cabling, interconnects and device troubleshooting.
* Diagnoses, troubleshoots, reviews, researches, resolves customer and IT reported system incidents, service requests and access requests.
* Images, installs, configures, activates and Updates hardware, software and peripheral equipment.
* Provides technical support, integration of technologies, research, troubleshooting and maintenance of current and legacy systems.
* Plans, schedules and performs hardware and software installs, repairs and upgrades to ensure operation and maintenance of IT systems.
* Maintains inventory and control of all assets within the area of responsibility, updating inventory using designated service management software.
* Ensures security protocols are followed per DOC Policies. Collaborates with IT Security to determine actions for system breaches; which may include malware, virus or staff/incarcerated individual violation.
- Provides guidance and consultation to facility staff, for site specific information, configuration and documentation of IT systems.
- Assists with the development of computer related training materials and/or documentation
- Participates, provides input, aids and serves on assigned projects and state-wide teams .

* A Bachelors Degree or higher in Computer Science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent.
* An equivalent combination of IT related training and experience may substitute, year for year for education.
* 2 years of experience repairing, diagnosing and troubleshooting Network Operating Systems, software and hardware on physical and virtual servers.
* Experience may be gained concurrently with paid professional technical experience.
* 2 years experience using server diagnostic tools in the repair of server hardware and software.
* Experience may be gained concurrently with paid professional technical experience.
* 2 years of experience in installing, testing, and configuring Microsoft Windows workstations.
* Experience may be gained concurrently with paid professional technical experience.
* 2 years of experience creating and modifying Active Directory groups for administrative access to network shares and printer queues.
* Experience may be gained concurrently with paid professional technical experience.

- Microsoft Certified Solutions Associate: Windows Server 2016.
- Microsoft Certified Solutions Associate: Windows 10.
- Certified Comp TIA A+
- 2 years of experience repairing and diagnosing telephony technology (e.g. PBX, VOiP).
- 2 years of experience repairing and diagnosing mobile technology (e.g. smart phones, air cards, hot spot, GPS).
- 2 years of experience using an IT Service Management system.
- 2 years of experience repairing, diagnosing and troubleshooting electronic devices (e.g. access control devices, digital cameras, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, biometrics, Global Positioning Systems (GPS).
- 2 years of experience repairing, diagnosing and troubleshooting network protocols and connectivity issues (e.g., Transmission Critical Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Virtual Private Networking (VPN).
- 1 year of experience repairing, diagnosing and troubleshooting physical computer components. (e.g., central processing units (CPU), network interface cards (NIC) and data storage).

Supplemental Information:
- 'The mission of DOC is to improve public safety.'
- For additional information about the agency, please visit

- Please include a minimum of three professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

Phone number AND email address are required for all professional references.

- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
- This position may be represented by a Union Shop.

We are committed to hiring individuals who possess core diversity competencies:
- Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
- Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, genders, sexual orientations, and social, ethnic and cultural backgrounds.
- Respectfully acknowledge people's differences and recognize these differences as important and valuable.
- Promote inclusiveness.
- Be culturally sensitive and appropriate.
- Respect and value diverse backgrounds and traditions.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call us at (509) 543-5882. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.


Contact Person:
Location: Connell, WA
Application Method: Online:[0]=IT%20and%20Computers&sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs
Base Pay: $5,326 - $6,991 MO

Posted on November 25, 2020

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