Employer: Cook Security Group
Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Temporary Network Operations Center Audit Intern with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.
This is a temporary position for up to 6 months.
Location: Portland, OR Hours: Monday - Friday, 8am - 5pm.
Summary: Responsibilities include, but are not limited to, providing exceptional customer service, conducting scheduled system and service audits, and maintaining accurate network and equipment configurations in accordance with active agreements.
Duties and Responsibilities:
Monitors Dashboards and Ticketing Systems.
Responds immediately to issues and/or escalates them when appropriate.
Resolves issues remotely.
Answers phones and provides exemplary customer service.
Troubleshoots service lines.
Performs daily manual status checks.
Maintains and update PSA documentation and configuration records.
Performs other related duties as required.
High School Diploma or GED equivalent.
1-2 years related experience and/or training; or equivalent combination of education and experience preferred but not required.
Customer service experience is a plus.
Excellent written and oral communication skills.
Advanced computer skills, including thorough knowledge of Windows 7 and MS Office
Location: Portland, OR
Application Method: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3b357b0b-b8c9-44b6-8683-56655b3542a7&ccId=19000101_000001&type=MP&lang=en_US&selectedMenuKey=CareerCenter
Base Pay: DOQ