Customer Service Specialist 2 - Pasco, WA

Employer: Columbia Basin College

Job Description:
Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 (the "Specialist") to provide high quality services and support to prospective and returning students in the Transitional Studies Department. The Specialist will work in an environment of teamwork and serve as a central point of contact for the Transitional Studies Department, handling routine inquiries, transactions and customer service problems. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. This position reports to the Director of Transitional Studies Operations.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by October 29, 2020 @ 11:59 PM Pacific Time.

Primary Responsibilities
Provide customer service via face-to-face, email and phone calls handling routine inquiries, transactions and customer service problems;
Provide professional, courteous and empathetic student assistance in the Transitional Studies Department; assist students in navigating through the registration process; understand and explain placement scores and transcript evaluations;
Assist in the accurate evaluation of transcripts for students seeking a high school diploma;
Communicate policies and processes to prospective students and community members and assist with application processes as appropriate;
Complete face-to-face intakes with new and returning students to discuss and assess student registration options and goals; provide accurate and timely information to students to assist in decision making;
Enter and maintain accurate data on prospective students as they move through the intake, testing and registration process in division databases and spreadsheets;
Accurately process incoming student forms, documents and other information necessary to complete transactions and processes;
Assist students in understanding account balances, tuition payment obligations, options and deadlines; receive payment vouchers and waivers on behalf of the Business Office;
Handle routine, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred outside of Transitional Studies and make an appropriate referral to facilitate continued problem-solving or assistance of student and department; and
Perform other duties as assigned.

Required Qualifications
Associate's degree or equivalent education from a regionally accredited college or university;
Two (2) years of experience providing customer service; and
Advanced proficiency in Microsoft Office.
Preferred Qualifications:
Experience assisting non-native English speakers.

Contact Person:
Location: Pasco, WA
Application Method:
Base Pay: $35,148.00 - $46,644.00 Annually

Posted on November 04, 2020

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