Experience Guide (Bilingual Required) - Yakima, WA

Employer: Solarity Credit Union

Job Description:
olarity Credit Union is seeking Full Time Experience Guides (Bilingual Required)

Experience Guides are here to create extraordinary experiences for members. We establish, maintain, and go the extra mile to build warm, consultative relationships with members in our newly designed member centric lobbies.

Embody and emanate Solarity core values: advocate, educate, advise, follow through for members on issues and transactions that are within and outside of job responsibilities of an Experience Guide role.
Ensure our members exit each interaction better off financially, and with a stronger loyalty to Solarity.
Thrives and excels on educating members on all digital aspects of banking.

The Cultural Fit

If you have an outgoing personality and a desire to help others, we may have the perfect opportunity for you.

We are looking for an individual that is personable, service-minded and thrives on achieving and exceeding goal expectations while providing extraordinary experiences for our members.

A Day in the life of an Experience Guide...

As an Experience Guide with Solarity, your typical day includes:

Creating extraordinary experiences for our members in our branch lobbies.
Meeting with members to provide an instant-issue debit card.
Educating members about self-service banking solutions, guiding members through the learning process for self-service products, and increasing their confidence with self service solutions.
Demonstrate your ability as a trained problem solver who understands our members financial situations and anticipates their needs.
Providing notary services and loan signing support as needed.

If you love what you have read so far and meet the requirements below, we want to hear from you!

Excellent communication and customer service skills.
Understanding and comfortable with technology and educating others on how to use technology.
1 to 2 years experience in customer service or financial service (preferred).
Available to work on Saturdays and evenings.
Motivational and sales oriented.
Bilingual English/Spanish - required.


A comprehensive benefits package low cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
Generous paid time off allowances plus 11 paid holidays annually.
A substantial retirement program match of up to 6% of your annual earnings.
An employee wellness program including EAP coverage and gym reimbursement.
An organizational culture that is committed to your success.
Significant opportunity for career growth.
A supportive leadership team.
Excellent member service-oriented culture.

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.

Contact Person:
Location: Yakima, WA
Application Method: https://solaritycu.applicantpro.com/jobs/1536412.html
Base Pay: $15.23/hr

Posted on October 06, 2020

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