Outreach Guide (Bilingual Preferred) - Yakima, WA

Employer: Solarity Credit Union

Job Description:
Solarity Credit Union is seeking a Full Time Outreach Guide for our Member Contact Center.

Outreach Guides are here to create extraordinary experiences for members. We establish, maintain, and go the extra mile to build warm, consultative relationships with members during the onboarding process.

Embody and emanate Solarity core values: advocate, educate, advise, follow through for members on issues and transactions that are within and outside of job responsibilities of Outreach Guide role.
Ensure our members exit each interaction with better off financially, and with a stronger loyalty to Solarity.
Thrives to complete outbound calling goals to new and existing members to deepen the relationship by presenting products and services that fit the financial and lifestyle needs.

The Cultural Fit

If you have an outgoing personality and a desire to help others, we may have the perfect opportunity for you.

We are looking for an individual that is personable, service-minded and thrives on achieving and exceeding goal expectations while providing extraordinary experiences for our members.

A Day in the life of an Outreach Guide...

Each day will be a different adventure in this role. A snapshot of the day could look like:

You ARE the personality of the Credit Union
Perform outbound calls to members with excitement and the drive to show how Solarity's wide variety of self-service solutions will fit each members unique need.
Build relationships with members that are unparalleled to any other financial institution you have ever heard of.
With your organized reports and data collected, you are encouraged to provide feedback that can radically change the way Solarity operates.
Fast paced, fun environment.
Encouraged to utilize problem solving skills and find 'out of the banker box' solutions.
Opportunity to interact with multiple departments in the organization which can launch your career.
Wealth of exposure to multiple functions within the organization.

If you love what you have read so far and meet the requirements below, we want to hear from you!

Available to work on Saturdays and evenings.
Great customer service and sales skills.
Experience in a financial institution is a bonus.
Experience working with branch operations and audit process.
English/Spanish Bilingual (Preferred).
Motivated sales personality.


A comprehensive benefits package low cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
Generous paid time off allowances plus 11 paid holidays annually.
A substantial retirement program match of up to 6% of your annual earnings.
An employee wellness program including EAP coverage and gym reimbursement.
An organizational culture that is committed to your success.
Significant opportunity for career growth.
A supportive leadership team.
Excellent member service-oriented culture.

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.

Contact Person:
Location: Yakima, WA
Application Method: https://solaritycu.applicantpro.com/jobs/1514570.html
Base Pay: $15.23/hr

Posted on October 06, 2020

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