Front Desk Assistant - Pasco, WA

Employer: Planned Parenthood

Job Description:

Hey there: We want to be clear that no medical experience is necessary for this role, and often it’s a natural fit for anyone who has previous customer service, retail, or service industry experience. This role is a great opportunity if you’re looking to transition to a career in the medical field and genuinely love caring for other people, so don’t hesitate to apply if you’re interested!

About the Role
We’re looking for a compassionate, motivated, and detailed person to join our amazing clinical team as a Front Desk Assistant (also called Health Care Assistant)!

In this role, you’ll be given opportunities to grow and advance your career in the medical field. And as the first and last point of contact for our patients at their visit, you play a tremendous role in making them feel respected, supported, and cared for.

People who excel in this role are compassionate, proactive, meticulous and organized, comfortable with change, and are motivated by a genuine desire to make a positive, lasting impact in the lives of our patients and community.


Duties and Responsibilities
Provide top-of-the-line customer service to our patients and your colleagues.
Ensure the patient’s experience is exceptional. Anticipate needs, provide accurate information, help troubleshoot barriers, answer questions, and communicate with compassion and respect.
Answer basic questions about health care services, birth control, abortion, insurance, payment options, and other essential information as needed.
Maintain patient privacy, including all HIPAA regulations as well as additional organization privacy and security practices.
Help connect patients with the best payment options for their visit, and explain options as needed.
Ensure patients have a smooth check in and check out experience.
Handle payments and ensure all amounts are correct.

Minimum Qualifications
Flexible and comfortable with change.
Customer service orientation and a genuine desire to help and support others.
Ability to empathize and understand how to navigate difficult situations.
Demonstrated ability to balance efficiency with attention to detail.
Strong track record of reliability.
Team-oriented with the ability to collaborate with others to find solutions to problems.
High-capacity – when needed, you’re able to work at a fast pace and comfortably manage a complex workload.
Flexibility in work schedule including working early mornings, evenings and weekends.

Bonus Qualifications
Knowledge of Electronic Medical Record (EMR) systems.
Bilingual English/Spanish.
Work experience in health care.

Contact Person:
Location: Pasco, WA
Application Method:
Base Pay: DOQ

Posted on October 06, 2020

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