Receptionist, Patient Financial Services - Moses Lake, WA

Employer: Samaritan Healthcare

Job Description:
A PFS Receptionist, serves as the hospital and clinic primary contact for all initial patient billing inquiries. This contact may be in-person, through mailings, or incoming calls from a multi-line phone. The Receptionist will accept inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the callers concern immediately whenever possible, and when not possible, will route calls to the appropriate department personnel. The PFS Receptionist will greet the public courteously, answer incoming calls quickly, and provide superior customer service to the patient community. The PFS Receptionist will accept and process patient payments, assist patients in understanding billing statements, perform scanning, data entry and filing, sort daily incoming mail, daily deposit in accordance with departmental policies and procedures.

High school diploma or GED and one year of college-level course work in a business or related field, or a combination of education/experience preferred.
One (1) to two (2) years of experience in medical billing/collections preferred.
Previous experience in a call center, switchboard, or “dialer” environment preferred.
Demonstrated proficiency with relevant hospital and clinic software applications, along with standard office equipment and PC software to include Microsoft Word, and Excel.
Familiar with the reimbursement practices of government and non-government reimbursement sources essential.
Familiar with eligibility requirements of third-party payers, bankruptcy, probate, charity, and other litigation processes.
Bilingual preferred.
HCP (Healthcare Provider) Level of BLS (Basic Life Support) within three (3) months of hire.

Contact Person:
Location: Moses Lake, WA
Application Method:
Base Pay: DOQ

Posted on October 05, 2020

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