Help Desk Technician (SYSTE01019) - Walla Walla, WA

Employer: Baker Boyer Bank

Job Description:
Help Desk Technician
Requisition Number: SYSTE01019
Walla Walla, WA 99362, US

About this Role:
The Help Desk Technician is responsible for assisting in the upkeep and support of computer systems across the bank. This position sits within the IT department but will work with all divisions within the bank to provide support and security for all computer system infrastructure. This position will be responsible for working with end users to support their business needs in an efficient, customer focused, secure manner.

Roles and Responsibilities:
- Receive, triage, and work service calls via phone, email, in person or via a ticketing system from internal sources.
- Document received service calls and actions taken
- Work cooperatively with the extended IT team to route and resolve issues
- Build and maintain desktop PCs
- Troubleshoot end user issues
- Maintain the highest levels of confidentiality and information security
- Actively participate in IT team meetings and planning activities.
- Provide feedback on audit, compliance, policy and procedure requests
- Other duties as assigned

Education and Experience:
BS in Computer science or similar degree. 1-2 years’ experience in IT preferred. Or any equivalent combination of education, experience, and training that provides the required knowledge and abilities to do the job. Demonstrable continued growth and learning desired.

Skills and Qualifications:
- Knowledge of or ability to learn:
- IBM iSeries
- Microsoft Desktop, Server and Productivity software
- Core Banking software
- Active Directory and identity management
- Various banking industry software applications
- Outstanding attention to detail
- Excellent analytical and problem-solving skills
- Ability to work independently and within a team environment
- Ability to juggle multiple projects simultaneously and manage time efficiently
- Demonstrates excellent organizational and time management and project management skills
- Demonstrates strong verbal and written communication skills, including presentation skills
- Ability to teach others. Plan and organize instruction to non-technical persons in ways that maximize learning.
- Proactively builds and maintains positive relationships by portraying an approachable and open-minded outlook
- Is a team player, willing to help out as needed and keeps team informed of status and needs
- Exhibits active listening techniques, and is open to feedback and continual improvement
- Is professional in dress, speech and manners.

Physical Demands/Conditions Requirements:
The job tasks and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform the essential functions.

While performing the duties of this job, the person in this role is regularly required to sit, write, type, speak, & listen. The employee is occasionally required to stand, walk, reach, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus. Ability to sit at desk and work on computer.

About Baker Boyer:
Baker Boyer is the oldest independently owned community bank in the Pacific Northwest. We are Eastern Washington’s trusted financial advisor, serving the Walla Walla valley, Kennewick and Yakima communities, providing wealth management as well as personal and business banking services.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Baker Boyer believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.

Baker Boyer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Contact Person:
Location: Walla Walla, WA
Application Method: Online:
Base Pay: DOQ

Posted on September 21, 2020

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