IT Operations and Support Analyst I - Pocatello, ID

Employer: State of Idaho

Job Description:
IT Operations and Support Analyst I
Salary: $46,155.20 - $51,916.80 Annually
Location: Pocatello, ID
Job Type: Full Time
Department: Idaho Transportation Department
Job Number: 05895 (5074-D5-Pocatello)

Our Mission: Your Safety, Your Mobility, Your Economic Opportunity

Come work in one of the most exciting, cutting edge and dynamic state agencies in Idaho. If you are a career minded and driven to succeed, the IT Operations and Support Analyst I position may be the career for you!

The Idaho Transportation Department (ITD) is seeking an exceptional individual to provide Tier 2 & 3 level technical support as well as serve as the primary point of contact for Information Technology and ETS within District 5. This position will mentor, supervise, and direct day-to-day IT personnel and functions. The ideal candidate will have excellent communication and technical skills.

This position requires an ISP background check.
Example of Duties:

Technical support-
• Install and troubleshoot hardware and software such as; imaging and replacement of computer hardware on a replacement cycle, installing new and upgraded software for users, installing new security hardware (IP cameras, badge readers, door locks).
• Troubleshoot issues with technology in light and heavy-duty trucks, resolve problems with the camera system and solve issues with badge readers, door locks and other computerized security equipment.

Telecommunications Administration-
• Administer Voice-over-IP, cellular and mobile devises, and Video Conferencing.

Server Administration-
• Assist with technical issue such as; replace sever hardware, resolve minor issues with servers, and escalate critical issues.
• Manage server share permissions and user permissions to allow users access to server resources.
• Recover files from server backups to replace corrupted, missing, deleted or broken files.
• Add, manage or remove network printer resources.

Technical Mentorship-
• Provide training to District IT and other ETS employees on the use of new and existing tools and new and existing hardware and software.

Network Administration-
•Manage the updating and replacement of network equipment in various locations as well as assisting the network team as requested.
• Build and run new cables, maintain and repair existing cables, and test existing lines for functionality.

• Document District hardware/software processes and procedures.
• Gather, document and improve processes and procedures to understand and improve support to in internal and external customers.

Minimum Qualifications:
Good knowledge of computer trends, software, capabilities, and terminology; computer hardware and software installation, and troubleshooting.

• Installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software;
• Working with network protocols such as IP address schemas, DNS, DHCP, and directory services;
• Evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems;
• Independently evaluating and defining customer/system needs and recommending and implementing new IT solutions;
• Recommending the installation and use of applications and system software.

Contact Person:
Location: Pocatello, ID
Application Method: Online:
Base Pay: $46,155.20 - $51,916.80 YR

Posted on September 10, 2020

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