Tier 1 Help Desk Technician (JobID: 2063) - Helena, MT

Employer: Helena Public Schools

Job Description:
Tier 1 Help Desk Technician JobID: 2063
Position Type: InformationTechnology/Student Information System Specialist
Date Posted: 9/9/2020
Location: District Wide

Tier 1 Help Desk Technician:
This position staffs Helena School District’s technology help desk. The Help Desk position will serve as a central point of contact for staff members and students to request assistance when they encounter problems with Office 365, Microsoft Teams, PowerSchool, and other district supported software programs, as well as basic hardware troubleshooting including Windows computers and Chromebooks. The Help Desk position will serve as a central contract for the Technology Services Department. It is our goal to hire an individual that will have the technical skills to resolve 30 to 50 percent of the problems encountered over the telephone or via an electronic communication. This employee will generate work orders for repairs that cannot be made immediately or will dispatch a technician for critical issues. The Help Desk position will assist with network documentation, security (virus protection and [authentication] programs). The individual that fills this position will also be able to assist with the monitoring of the network as it relates to traffic analysis, reports regarding staff utilization, and to receive alarm notices when the data/voice networks are experiencing problems. We would also utilize this individual to keep buildings apprized of scheduled or emergency repairs that will require network services to be down for given periods. This individual will also assist the Technology director with procurement and inventory record-keeping.

Entry level salary range is $20.38 - $23.00 per hour DOQ/DOE and includes a comprehensive benefit package.

Required application materials include: completed district online application, letter of interest detailing qualifications, and resume. Initial application deadline is September 19, 2020. This position will remain open until filled. EEO employer.

District online application is available at: https://helenaschools.org/departments/humanresources/helena-school-district-employment/

Helena Public Schools
Human Resources Office
55 South Rodney St.
Helena, Montana 59601
(406) 324-2012
E-mail: mkloker@helenaschools.org

Contact Person:
Location: Helena, MT
Application Method: Online: https://www.applitrack.com/helena/onlineapp/jobpostings/view.asp?all=1&AppliTrackJobId=2063&AppliTrackLayoutMode=detail&AppliTrackViewPosting=1&ref=indeed.com
Base Pay: DOQ

Posted on September 10, 2020

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