Information Technology Specialist - Bozeman, MT

Employer: Department of Agriculture

Job Description:
Duties-Summary:
This vacancy is located in the Technical Support Division, Region 4 Field Operations Branch.

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Responsibilities:
As an Information Technology Specialist, you will:
Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff.

Manage and deploy workstations through entire life cycle. Perform workstation troubleshooting and may work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with the affected organization to procure a replacement system or parts.
Work with users to ensure they can meet two-factor authentication policies for secure access to the network. Notify managers if there are problems outside their control (i.e., needs a LincPass card, etc.).

Provide initial data network support to users by working with network operations support staff to help troubleshoot basic network issues, isolate problems with network components, performing setup and limited maintenance, and support cable installations as needed.

Enterprise VTC – Provides Video Teleconference (VTC) support to include “First-level” support for all conference issues, assisting users as necessary, and checking and maintaining all device connections.

Travel Required
Occasional travel - Occasional travel may be required.

Contact Person:
Phone:
Email:
Location: Bozeman, MT
Application Method: Online: https://www.usajobs.gov/GetJob/ViewDetails/578381300
Base Pay: $76,721 - $99,741 YR

Posted on September 10, 2020

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