Reception Care Team - Naches, WA

Employer: Community Health of Central Washington

Job Description:
Position Summary Provides excellent customer service as the clinic’s first point of contact for patients and customers by answering multi-line telephones, scheduling appointments, checking patients in/out, and registering new patients. Will also verify insurance information, accept payments, and perform clerical assignments.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 1. Greets and screens all visitors and/or solicitors entering reception area. 2. Opens and closes reception department according to protocols. 3. Schedules patient appointments according to scheduling guidelines and protocols. Reschedules appointments as necessary. 4. Answers telephone in cheerful manner, screens incoming calls, takes appropriate messages, transfers calls when appropriate and follows through that the call was received. 5. Checks in and out patients providing follow-up as necessary. 6. Registers new patients. 7. Collects payments and processes as required. 8. Reconciles cashbox. 9. Runs reports and follows up as necessary. 10. Types, files and mails correspondence to patients. 11. Assists nursing and referral coordinators. 12. Verifies patient insurances prior to appointments. 13. Checks the reception care team inbox and completes tasks. 14. Collects Uniform Data Systems (UDS) information from patients. 15. Verifies demographics and insurance information to ensure accuracy and completeness, as well as correct PCP entered into the patient’s medical record. 16. Monitors patient wait times and patient flow in lobby communicating with patients as needed. 17. Keeps waiting area neat and clean.

Education and/or Experience High School Diploma or general education degree (GED) and some medical experience is preferred. For Dental positions, six months of experience in a medical or dental setting is required.

Certificates, Licenses, Registrations None required at this time.

Bilingual Bilingual in Spanish/English is preferred

Contact Person:
Location: Naches, WA
Application Method:
Base Pay: DOQ

Posted on September 09, 2020

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