Employer: Mission Support Alliance, LLC
Title: Project Administrator
Position Number: 33471
Company: Mission Support Alliance, LLC
City/State: Richland, WA
Location: 2261 Stevens/RCHN
Job Duties/Scope Of Work:
The Project Administrator will report to the Information Management Business Office and provide support, coordination, tracking and processing of various service requests and related business administration for Information Technology (IT) services on the Hanford Site. This role will be responsible to develop new business processes related to Information Management as needed; and processes related to commodity IT service cost management. The role will require high level attention to detail and use of analytic skills to process and manage cost distribution of IT User Based Services billing data monthly. Supports multiple leads in the IM organization; and will be responsible to ensure accurate information and status are provided in various IT business systems. Ensures successful delivery of customer requests on assigned tasks and follows up to make sure all customer deliverables are reached within any identified time/resource/planning constraints. Have a working knowledge of tools and processes required by the role, and be able to handle moderately complex assignments as a capable performer. Gain understanding of high level IT Business lifecycle for various functional organizations within Information Management. Provide other miscellaneous IT support to the team as needed including, but not limited to: reporting, data validation, process development and documentation, team collaboration activities, and overall customer service.
Bachelor's degree plus 3 years business administration and IT customer service experience or equivalent combination of education and experience.
Excellent interpersonal and verbal communication skills.
Ability to work on a team, as well as independently.
5+ years business administration and IT customer service experience.
Understanding of IT processes and service fulfillment lifecycle at Hanford.
Location: Richland, WA
Application Method: Online: https://bms.hanford.gov/HRISJP/JobDetail.aspx?BU=MSC&ID=33471&PT=E
Base Pay: DOQ