Office Assistant - WOTC (OA3 2020-05723) Virtual - Multiple Locations Statewide, WA

Employer: Washington Employment Security Department

Job Description:
Office Assistant - WOTC (OA3 2020-05723) Virtual
Salary: $32,856.00 - $42,420.00 Annually
Location: Multiple Locations Statewide, WA
Job Type: Full Time - Permanent
Department: Employment Security Department
Job Number: 2020-05723

8/31/2020 11:59 PM Pacific

Here's your opportunity to be a key part of how we live our vision and BUILD the nation's best and most future ready workforce – starting right here at ESD!

Who We Are and What We Do: Here at the Employment Security Department (ESD), we believe in the Power to Help when people need it most. We provide economic security to the people of Washington every day and in every corner of the state. We help people find jobs, provide our communities with inclusive workforce solutions that promote economic resilience and prosperity, and we are now providing paid family and medical leave.

A GREAT Opportunity to begin your career with the state! Employment Security Department (ESD) is seeking to hire a full-time/permanent "Virtual" Office Assistant 3. Supporting our UI - Work Opportunity Tax Credit (WOTC) unit you will support ESD's mission by completing out of state requests, Power of Attorney documents, processing of SSI and DVR WOTC categories and answering phones so employers continue to be incentivized to hire targeted job seekers and subsequently receive the federal tax credits they have earned for doing so.

Your interpersonal skills, ability to problem solve, and commitment to providing value-added services to our customers are needed on our team. We hope you will consider applying and joining our team!

We encourage you to learn more about our Unemployment Insurance division.

Core Daily Responsibilities:
Process out of state requests which come into the WOTC unit via: fax, email and mail.
Work in multiple ESD databases:
NON-ESD Systems
Out of state WOTC portals
Compile SSI and DVR list for processing.
Enter SSI/DVR response in the WOTC online system.
Complete WOTC application certification or denial determination.

For a full description of duties - please click here to request from recruiter: PDF Request.

Required Qualifications:
High School Diploma or GED AND
Two (2) years of clerical experience.
A combination of education and/or relevant experience.

Supplemental Information:
Please attach a resume and letter of interest to your on-line application (through the Add Attachment(s) field).
A resume will not substitute for the "work experience" section of the application.
Applications with comments such as "see attachments" or "N/A" in the supplemental question responses will be considered incomplete.

Other Information:
Final external candidates must pass an Unemployment Insurance (UI) Fraud check.
This recruitment may be used to establish a qualified pool of OA3 candidates for agency-wide vacancies in the next six months.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are having technical difficulties creating, accessing or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960.

Modern Workplace:
ESD's employee engagement continued to trend upward in 2019 as we developed programs to improve the employee experience. We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.

Opportunity for All:
The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and preferred pronouns in your application, to ensure we address you appropriately throughout the application process.

More than Just a Paycheck:
Washington State offers one of the most competitive benefits packages in the nation. Beyond the traditional benefits such as insurance, retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.

For specific questions about this position, contact Jeanette Nelson at You can also email us at, or contact Washington Relay Service 711 if you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or with general questions about this opportunity.

Contact Person:
Location: Multiple Locations Statewide, WA
Application Method: Online:
Base Pay: $32,856.00 - $42,420.00 Annually

Posted on August 17, 2020

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