Customer Service Agent l (Req # 15192) - Yakima, WA

Employer: Cornerston Medical Center

Job Description:
Customer Service Agent l
Cornerstone Med Ctr
Yakima, WA
Office/Administration Support
Full Time, Day, Mon-Fri, 8am - 5pm
Posted 08/12/2020
Req # 15192
Biweekly Hours: 80
Bilingual (Spanish/English) preferred

ROLE SUMMARY:
Represents Virginia Mason Memorial (VMM) during initial phone contact by scheduling patient appointments. Provides information and other operation support services. Provides a high level of customer service in a manner consistent with VMM’s mission, goals and service standards. Answers incoming calls and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient.

QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.

Experience: Customer service experience required. Experience working in a medical office and/or call center preferred.

ABOUT US:
Virginia Mason Memorial, part of the Virginia Mason Health System, is made up of a 226-bed hospital as well as 20+ primary care and specialty care practices/services. We are a nonprofit community hospital that has served Central Washington's Yakima valley for more than 60 years. We are seeking remarkable employees with a passion for patients and customer service to add to our growing team!

We offer a two-tier benefit plan including medical, dental, vision coverage, plus a generous 401K plan (with matching!), life insurance options, competitive compensation, an employee wellness clinic and leadership development and education.

Why do we do what we do? As the region’s leading health care provider and Yakima’s largest employer, we believe that by improving health, we can transform Yakima! Our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible. We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

“Virginia Mason Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”

Contact Person:
Phone:
Email:
Location: Yakima, WA
Application Method: Online: https://pm.healthcaresource.com/CS/yakimavalley/#/job/11233
Base Pay: DOQ

Posted on August 13, 2020

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