Employer: Family Medicine of Yakima
Clinic Services Representative
Family Medicine of Yakima
Full Time, Day, Mon-Fri, 8am-5pm
Req # 15137
Biweekly Hours: 40
Bilingual (Spanish/English) preferred
Responsible for scheduling and pre-registering patients for exams and procedures. Communicates all relevant information and instructions to patient. Assists with the rooming process related to patient check-in. Works collaboratively with providers and clinic staff to support patient care, assuming responsibility for clinical and administrative tools to create operational efficiencies. Coordinates and schedules services for patients and providers. Maintains providers’ daily schedules and communicates changes to appropriate staff members and patients. Coordinates pre-authorizations, requests, and referrals as needed. Updates patient insurance information. Manages filing and release/receipt of medical records. Acts as primary contact for patients. Answers telephones and schedules patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking). Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines. Performs telephone and in-person screening. Informs patients of test results per protocol. Prepares patients for exams, treatments, procedures by obtaining vital signs which may include: temperature, pulse, respirations, blood pressure, height, and weight measurements. Provides general patient instructions relevant to the encounter (i.e. instructs patient in urine specimen collection). Cleans & organizes exam rooms, and disposes of bio-hazardous materials using standard precautions.
QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Customer service experience required. Medical office administration experience or equivalent training program preferred. Knowledge of medical terminology preferred. Knowledge of insurance verification preferred.
Licenses/Certificates/Registration: Ability to obtain Washington State (DOH) MA-R certification preferred.
Virginia Mason Memorial, part of the Virginia Mason Health System, is made up of a 226-bed hospital as well as 20+ primary care and specialty care practices/services. We are a nonprofit community hospital that has served Central Washington's Yakima valley for more than 60 years. We are seeking remarkable employees with a passion for patients and customer service to add to our growing team!
We offer a two-tier benefit plan including medical, dental, vision coverage, plus a generous 401K plan (with matching!), life insurance options, competitive compensation, an employee wellness clinic and leadership development and education.
Why do we do what we do? As the region’s leading health care provider and Yakima’s largest employer, we believe that by improving health, we can transform Yakima! Our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible. We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!
“Virginia Mason Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”
Location: Yakima, WA
Application Method: Online: https://pm.healthcaresource.com/CS/yakimavalley/#/job/11086
Base Pay: DOQ