Insurance Technician 3-Producer Licensing and Oversight Program - Tumwater, WA

Employer: State of Washington Office of the Insurance Commissioner

Job Description:
State of Washington
Office of the Insurance Commissioner
invites applications for the position of:
Insurance Technician 3 - Producer Licensing and Oversight Program
SALARY: $2,929.00 - $3,792.00 Monthly
$35,148.00 - $45,504.00 Annually
CLOSING DATE:07/12/20 11:59 PM

The Office of the Insurance Commissioner's (OIC) Producer Licensing and Oversight Program is seeking a motivated and qualified individual to fill a Insurance Technician 3, in the Consumer Protection Division, located in our Tumwater office.

This senior level, paraprofessional position is responsible for protecting consumers and the public interest through the fair and efficient regulation of insurance licensees. This includes insurance producers, adjusters, surplus lines brokers, insurance company representatives, and insurance industry representatives. You will be responsible for assuring adherence with the laws and regulations of Washington State for the issuance of initial, renewal, and reinstatement of insurance licenses, and for all licensing processes.

If you're interested in a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.

This recruitment may be used to establish a qualified pool of candidates for Consumer Protection vacancies in the next six months.

The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is provide consumer protection and regulation of the state's insurance industry.

With a workforce of approximately 250 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.

Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers.
We have high employee satisfaction scores and we value diversity in the workplace. We challenge our employees to continuously improve the way we do business, and to meet and exceed the needs of our customers.

To learn more about this agency, we invite you to visit our website at

As an eligible state employee, Washington State offers:
•An outstanding benefits package and retirement plans.
•Training and development opportunities, including tuition reimbursement.
•Program for Public Service Loan Forgiveness (if applicable)
•Free parking at our main office in Tumwater.
•A stable funding source that does not rely on the state's general fund.
•The fulfillment of public service.
•Excellent work-life balance.
•Commitment to diversity in the workplace and support one another with respect and trust.

•Review online and paper applications for resident / nonresident individual or business entity initial, renewal, and reinstatement licenses for Producer (full or limited lines of authority), Adjuster, Surplus lines broker, Title, Premium Finance, Portable Electronics, Rental Car, and Self-service Storage.
•Analyze and evaluate each application for completeness.
•Communicate missing requirements and deficiencies to the applicant, licensee, or insurer.
•Research complex issues identified in applications.
•Issue letters of certification, letters of clearance, and court certifications.
•Respond to the full-range (simple to complex) of electronic, telephone, or in-person inquiries regarding electronic and paper licensing processes.
•Provide information to applicants, licensees, insurers, insurance industry representatives, consumers, and other regulatory agencies.
•Provide information, guidance, and technical assistance to users of the online licensing systems of the OIC's and the National Insurance Producer Registry's (NIPR).
•Provide information to staff, consumers, and applicants regarding interpretation of laws, education examination requirements and licensure status.
•Assist in reviewing, updating, and editing processes for the Licensing Training manual.
•Provide reports to Licensing Supervisor, attend bi-monthly staff meetings and assist the Supervisor and Manager with special projects.

•Two years as an Insurance Technician 1
OR•One year as an Insurance Technician 2
OR•Five years of clerical/office support/customer service experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations, and other inquiries in a call center environment. (College degree will substitute year for year for required experience)
AND•Basic skill level in Word, Excel and Outlook.
•Type at least 40 words per minute.

Preferred/Desired Qualifications of this position include:
•Intermediate skill level in Word, Excel and Outlook.
•Experience developing web page content and working with Drupal or other content management system
•Associate's degree or higher.
•Insurance related certification(s)/designation(s).
•Prior work experience researching/analyzing/responding clearly and effectively to written or oral inquiries regarding professional licensing, processes, or statutory/regulatory compliance.
•Prior work experience reviewing/analyzing/issuing professional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.

Supplemental Information:
How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.

Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete.
General suggestions for creating a good application:•Read the job posting very carefully. Find out as much as you can about the position.
•Make sure you are very diligent in following all the application instructions. Include all requested documentation.
•Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
•Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.
•Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
•Make sure your application reflects your best writing.
Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us: For inquiries about this position, please contact Phyllis Gratis at 360.725.7012.

Other Information:
•This position is represented by the Washington Federation of State Employees (WFSE).
•If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent
•Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
•If claiming veteran status, please send your DD 214 to with IT3 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
•Don't know your typing speed? To determine your typing speed go to: TEST
•The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above.
•If you are having technical difficulties creating, accessing or completing your application, please contact or call 877-664-1960.

Contact Person:
Location: Tumwater, WA
Application Method: Online:
Base Pay: $35,148 - $45,504 MO

Posted on June 30, 2020

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